Our refund and returns policy lasts 30 days. If more than 30 days have passed since your purchase, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please get in touch with our team using the Contact Us page or the live chat widget

in case of a damaged product or a manufacturing error, We offer a free replacement or a refund if you contact us within 30 days of purchase. provide a clear photo showing the issue, If there’s an issue affecting multiple products an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Refunds

We offer Refunds for products still in new condition. simply return the product. Your refund will be processed once we receive your return.

Note: shipping cost will not be refunded

gently used candles can be submitted for approval through the Contact Us page. If you are approved, Please return your product to the address in the shipping returns section then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

Please Note: Once we issue a refund, it’s up to your credit card company to post your credit to your account. this normally takes them 3-7 business days but can vary depending on financial institution.

If you’ve allowed sufficient processing time and you still have not received your refund yet, please Contact Us again and we will resolve it as soon as possible

Exchanges

We offer a exchanges if you contact us within 30 days of purchase. you will be required to pay for any shipping fees associated with the exchange

shipping returns and exchanges

ship all returns and exchanges to :

Candle ANIMAL LLC

898 Hart Street

Brooklyn, NY 11237